Meausiring the Service Quality in Sinop hotels Turkey

The contamination status of trace metals in Sinop coast of the Black Sea, Turkey

The concentrations of some heavy metals in sediment from the Sinop coasts of the Black Sea were measured to monitor metal pollution in 2013. The distribution of the heavy metals in sediments of the Black Sea shows a variable pattern. The objectives of the present study were to elucidate the distribution heavy metals such as Cu, Pb, Zn, Ni, Mn, Fe, As, Cd, Cr, Hg and Co in sediment from Sinop co...

The effect of external service quality on customer’s loyalty in hotel’s industry supply chain (Case Study: Parsian Hotels)

Service quality is a factor for measuring customer satisfaction in hotel industry. Therefore, in order to achieve competitive advantage and maintain customers, improving service quality has become an important tool in hotel industry to achieve customer satisfaction which is lead to customer loyalty. Because companies are developing close relationships with suppliers and customers. Since then th...

Gender Differences on Perceptions of Employee Quality of Working Life in Five Star Hotels in Turkey

The aim of the study is to examine gender differences on perceptions of employees’ quality of working life indicators in five star hotels in Turkey. 443 hotel employees participated in this study. Quality of work life was measured using 7 dimension and 16 items scale.All these dimensions were investigated with respect to gender variable. According these results male employees reported significa...

Cultural Impact on Customer Satisfaction and Service Quality Evaluation in Hotels

Customer Perceptions of Service Quality Towards Luxury Hotels in Odisha Using Servqual Model

The purpose of this research paper is to determine the service quality of luxury hotels in Odisha using the SERVQUAL approach. The delivery of high quality services is one of the most important and most difficult tasks that any service organization faces due to its unique characteristics such as intangibility, perishability, heterogeneity and inseparability. Service quality is the degree and di...